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In some cases, when you are unable to take your flight, subject to the terms and conditions of the airline, you may be eligible to claim part of the amount you were charged at the time of purchase. A majority of the airlines do refund taxes, fees, charges and surcharges (TFCs) imposed on passengers by airports and government authorities if the ticket is unused, since these TFCs are only payable to airports or governments if the passenger actually travels. Other TFCs (for example fuel charges or booking fees) are not refunded unless a flexible fare ticket is purchased. Most airlines demand an administration fee for refunding TFCs.
If you wish to make a claim for any amount that may be refundable please do so by sending us a written authorization, here. You hereby authorize us to carry out all the activities necessary to obtain such refund. You agree that you have 12 months from the date of your scheduled flight to write and ask us for a refund after which time you agree to forfeit any right to apply for refunds.
Please note that in case of tickets issued directly by the airline or where payment for your flight has been taken directly by the airline, you may be instructed to make a request for refund directly with the airline concerned.
Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline’s policy and our refund service fee. You hereby authorize us to deduct the applicable refund service fee from the amount of the refund payable to you.
In the event of a refund to you after the above deductions, the relevant amounts will be transferred back by the party that took the original payment to the payment card used to make the original booking.
Any service fees applied will not be eligible for reimbursement.
Customers should note that refund of flight bookings may take up to 6 months.
Refunds will only be paid to you once we have received the funds back from the airline. We are not responsible for the airline’s failure to pay a refund.